Boot Store FAQ | Cowboy Boot Questions and Answers | Allens Boots

Boot Store Policies

How to Order

Credit Cards and Payment

Gift Cards

Special Orders

Catalog

Shipment Tracking

Shipping Information

Product Availability

European Boot Conversion Chart

Boot Fit, Belt Fit, and Fitting Charts

Custom Boots

Privacy Policy

Closeout Items

Used Boots


Boot Store Policies

Our return policy is different for in store and online purchases. Please be sure you are reading the correct one.

In Store Purchases:

Items purchased in our stores can be returned for store credit or exchange only; no refunds.

Online Purchases:

If you received your AllensBoots.com purchase and aren’t 100% satisfied, you are welcome to return it to our headquarters within 30 days of the ship date for a refund or exchange. Items must be in NEW condition (never worn) and undamaged.

Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.

Phone Purchases:

Phone purchases are treated as online purchases. As the order confirmation will not be automatically generated, please be patient when waiting for your order confirmation. Your sales representative should send you a confirmation by the end of the day. You will receive a copy of your receipt and your return/exchange form in the box when your purchase arrives.

**Custom/special orders sales are final.**

Return instructions

Please choose the return policy that applies to you.

For Exchanges:

Please contact us to let us know what item you would like to exchange so that we may check availability for you. Please fill out the return information at the bottom of your receipt that was included with your order and send it back along with the merchandise you are returning.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Exchanges
1522 S. Congress Ave
Austin, TX 78704

For Refunds:

Please fill out the returns card that is at the bottom of your receipt that was included in your order (Or download a card here). We will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Returns
1522 S. Congress Ave
Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

Return Shipping:

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boot Center, Inc.
1522 S. Congress Avenue
Austin, Texas 78704
Attn: Website order

How to Order

1. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the red X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update" to make the change.

If your order has already been submitted and you would like to add to it, please place an additional order, we cannot increase quantities of an item or add additional items to an order already submitted.

Credit Cards Accepted

1. What credit cards/forms of payment do you accept?
We take:

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS

2. When will my credit card be charged?**

Your credit card will be charged when your order is shipped. Confirmation will be sent via e-mail.

Gift Cards

1. I have an Allens Boots gift card, how do I redeem?

Please contact our store to order or redeem or purchase a gift card. Call us at 512.447.1413 and select option 4 to speak to a floor sales associate. We will be happy to help you with your gift card purchase.

Special Orders

1. I found a pair of boots I like on Lucchese's website, can I order them from you?

YES! If you see products on any of our vendor's websites, you can order from us. All we need is style # and size needed. Allow time for shipping - some vendors "drop ship" directly to you, some don't.

When you are ready to order, please call us at 512/447-1413, or contact us!

Catalog

1. Do you have a printed catalog?

Not at this time. Our website is the quickest and easiet way to stay current with product availability. We do our best to keep it up to date with the latest styles.

Shipment Tracking

1. How do I track my order?

You will receive an email from our website department once your order is received in house. You will receive another e-mail from UPS World Ship around 5pm on the day your order ships with tracking information.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

Shipping Information

All domestic orders over $100 will ship ground for free. You should have your order in 4-6 business days.We do offer expedited shipping options, for an additional cost.

Orders under $100 will ship ground for a flat rate of $9.

As we are shipping via UPS, we are unable to ship to a PO box. You must have a valid, physical street address.

Shipping to Alaska and Hawaii

Shipments to Alaska and Hawaii need to be made over the phone so we can quote your shipping costs based on your actual address. Though it is a bit less convenient than placing the order online, it's the most fair way to calculate your shipping cost. To place the order, please call customer service at 512-447-1413 option 4.

International Orders

We will gladly ship internationally, to the following countries: Canada, Mexico, Western Europe (United Kingdom), Australia, New Zealand Unfortunately, we cannot ship outside of those areas. Also, due to a shipping requirement by Ariat, we are unable to ship Ariat boots to Australia.

Cost to ship internationally: $75 per pair of boots

Same-day Shipping

Orders placed before 11:00 am CT will ship on the same day.

Orders placed after 11:00 am CT, will ship the next business day.

Orders placed after 11:00 am CT on a Friday, weekend or holiday will ship the next business day.

You will be notified of your tracking information via email after 4PM on the day it ships.

Expedited Shipping Information

You may upgrade to 2nd Day Air or Overnight Shipping for an additional fee.

Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (Ie: If an order is placed on a Friday morning and ships the same day via FedEx Overnight, it will be delivered on Monday.)

APO Shipping

Unfortunately, we are unable to provide return labels for our APO customers at this time.

Damages and Shortages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (we typically use UPS) immediately. Save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Holiday Closures

Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day. As a result, all UPS Next Day and UPS 2nd Day orders placed after 12:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day.

For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.

Our fulfillment center will be closed:

January 1, 2014

May 26, 2014

July 4, 2014

September 1, 2014

November 27 - 28, 2014

December 25, 2014

December 31, 2014

January 1, 2015

Product Availability

1. Are all items on website in stock?

Allensboots.com strives to offer the best selection of western wear in the country. Occasionally, high demand causes a shortage of certain items (such as fashion items, "make-up" boots). But our dedication to offering one of the largest selections of western products to our site daily. If we do not have an item that you ordered in stock, please check our site again in a week or so.

European Boot Conversion Chart

1. I live outside the US, how do I determine my boot size?

US/Europe conversion chart:

european-boots-chart

Boot Fit Questions

1. How can I make sure I order the right boot size?

*Begin with your normal shoe size. It's a good idea to have your feet measured every year or so, as the size of your feet may change over time.

*Note that socks (even tights or nylons!) can add a 1/2 size to your feet.

*If you are an "in-between" size, we recommend ordering the larger of the two sizes you are in between.

*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.

*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.

*Standard width for a woman's boot is "B" width (which may be labeled "M" for "Medium"). Narrow is labeled "A". Wide width is labeled "C".

*Standard width for a man's boot is "D" width. Narrow width is labeled "B". Wide width is labeled "EE" or "EW".

Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts (if still in doubt, email, call us!). Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.

We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.

For children, order the same size as in a store, as children's boots tend to run a little big.

2. How do I know that my new boots "fit"?

Please read the important tips here before returning a pair of boots! These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots. Try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing a pair of boot socks. Try on your boots in the afternoon, as your feet tend to be their largest at this time. Lastly, take that first walk in your new boots on a carpeted floor.

Once you are standing, wearing both boots, look for these signs of a good fit:

  • Your entire foot should feel snug in the boot EXCEPT for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the heel leather will soften, and your boot will then conform to and move with your foot. The slippage will disappear!
  • The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe), the proper location of the ball of your foot will ensure a good fit throughout. Consequently, if the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
  • The instep (vamp) of the boot should fit snugly over the top of the arch of your foot(more snugly than the fit in your normal shoe or sneaker).

 

3. How can I size a belt for myself?

When ordering belts, order the same size belt as your pant waist plus an extra inch or two, depending on taste, if between sizes, order the next larger size.

4. How do I size boy's jeans?

boys-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.

5. How do I size girl's jeans?

girls-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.

6. How do I size hats?

cowboy-hat-fit

Refer to the fitting chart above. All measurements are made in inches.

7. How do I size men's boots?

mens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.

8. How do I size women's boots?

womens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.

9. How do I size women's shirts?

womens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.

10. How do I size men's shirts?

mens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.

Custom Boots

1. Can I have a pair of boots custom made for me?

Yes, we can help you come up with your own custom boot through Lucchese Boot Company. Please contact us for information.

Privacy Policy

1. Will you sell my personal information?

Allensboots.com values your privacy! We will not sell or otherwise provide any of this information to mailing list companies or other similar database organizations.

What does "CLOSEOUT" mean?

A closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are subject to our online return policy. We cannot order any additional sizes other than those shown online. All stock is subject to availability.

Please be aware that our stock online is the same as the stock in our retail stores. Sometimes the boots featured on CLOSEOUT have been out on the shelves for display and may have slight scuffs or scratches on the sole.

My boots arrived looking aged. Do you sell used boots?

No, we do not sell used boots and we will not ship you used boots. We have over 10,000 boots on display in our store and often have only one in each size which will go on display. We encourage people to try on our boots while they are in our store and often you will notice slight scuffing or scratching on the sole. This is common from the friction on our wood floors and from our shelves and is to be expected. Rest assured we will not sell you a boot that has been worn outside of our store. Please note, when trying on your boots, please walk around on carpet or hardwood (not brick or tile floors) to prevent further scuffing of the sole.