Boot Store FAQ | Cowboy Boot Questions and Answers | Allens Boots

European Boot Conversion Chart

Boot Fit, Belt Fit, and Fitting Charts

Boot Store Policies

1. Can I Return My Purchase?

Items purchased in our stores can be returned for store credit or exchange only; no refunds.

Items purchased online that are still in NEW condition (never worn) and undamaged can be returned for exchange or full refund within 30 days of the ship date. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.

** Custom/special orders sales are final.

2. How do I start the return process?

Contact us to inform us of your return situation. Make sure to tell us which product you would like to return. We will e-mail you back with a return authorization number. We will send appropriate information in this e-mail in a timely manner. IF you are not able to e-mail, please call 512/447-1413.

Please have an order number (better yet, a copy of your receipt) for quicker response. Details of shipping charges will be addressed at this time.

Our mailing address:

Allens Boot Center, Inc.
1522 S. Congress Avenue
Austin, Texas 78704
Attn: Website order

If you are to receive credit, allow one to two billing cycles for the credit to appear on your credit card statement.

How to Order

1. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the red X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update" to make the change.

If your order has already been submitted and you would like to add to it, please place an additional order, we cannot increase quantities of an item or add additional items to an order already submitted.

Credit Cards Accepted

1. What credit cards/forms of payment do you accept?
We take:

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS

2. When will my credit card be charged?**

Your credit card will be charged when your order is shipped. Confirmation will be sent via e-mail.

Gift Cards

1. I have an Allens Boots gift card, how do I redeem?

In order to redeem this gift certificate please follow these steps:

1) Go to our site
2) Add to cart any products.
3) Follow to 'CHECKOUT' section.
4) Enter your personal details.
5) Select 'Gift Certificate' as payment method.
6) Enter your Gift Certificate ID and click the 'Submit' button.

2. Does Allens Boots offer gift certificates (NEED TO ADD INFO ON BUYING GIFT CERTIFICATE)?

Yes, just follow the directions below on getting a gift certificate for yourself or a friend.

Special Orders

1. I found a pair of boots I like on Lucchese's website, can I order them from you?

YES! If you see products on any of our vendor's websites, you can order from us. All we need is style # and size needed. Allow time for shipping - some vendors "drop ship" directly to you, some don't.

When you are ready to order, please call us at 512/447-1413, or contact us!

Catalog

1. Do you have a printed catalog?

Not at this time. Our website is the quickest and easiet way to stay current with product availability. We do our best to keep it up to date with the latest styles.

Shipment Tracking

1. How do I track my order?

You will receive an email from our website department once your order is received in house. You will receive another e-mail when order is shipped via UPS.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

Shipping Rates and Policies

1. How do you determine shipping costs?

All orders placed on this website will be shipped via UPS. The UPS Shipping Rates are calculated by weight and distance. The dollar amount for shipping and handling will be calculated and displayed on your "cart" at the time of your order.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Damages & Shortages

1. What do I do if my package is damaged or shorted?

Immediately contact the delivering carrier (we typically use UPS), save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Product Availability

1. Are all items on website in stock?

Allensboots.com strives to offer the best selection of western wear in the country. Occasionally, high demand causes a shortage of certain items (such as fashion items, "make-up" boots). But our dedication to offering one of the largest selections of western products to our site daily. If we do not have an item that you ordered in stock, please check our site again in a week or so.

European Boot Conversion Chart

1. I live outside the US, how do I determine my boot size?

US/Europe conversion chart:

european-boots-chart

Boot Fit Questions

1. How can I make sure I order the right boot size?

*Begin with your normal shoe size. It's a good idea to have your feet measured every year or so, as the size of your feet may change over time.

*Note that socks (even tights or nylons!) can add a 1/2 size to your feet.

*If you are an "in-between" size, we recommend ordering the larger of the two sizes you are in between.

*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.

*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.

*Standard width for a woman's boot is "B" width (which may be labeled "M" for "Medium"). Narrow is labeled "A". Wide width is labeled "C".

*Standard width for a man's boot is "D" width. Narrow width is labeled "B". Wide width is labeled "EE" or "EW".

Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts (if still in doubt, email, call us!). Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.

We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.

For children, order the same size as in a store, as children's boots tend to run a little big.

2. How do I know that my new boots "fit"?

Please read the important tips here before returning a pair of boots! These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots. Try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing a pair of boot socks. Try on your boots in the afternoon, as your feet tend to be their largest at this time. Lastly, take that first walk in your new boots on a carpeted floor.

Once you are standing, wearing both boots, look for these signs of a good fit:

Your entire foot should feel snug in the boot EXCEPT for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the heel leather will soften, and your boot will then conform to and move with your foot. The slippage will disappear!
The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe), the proper location of the ball of your foot will ensure a good fit throughout. Consequently, if the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
The instep (vamp) of the boot should fit snugly over the top of the arch of your foot(more snugly than the fit in your normal shoe or sneaker).

3. How can I size a belt for myself?

When ordering belts, order the same size belt as your pant waist plus an extra inch or two, depending on taste, if between sizes, order the next larger size.

4. How do I size boy's jeans?

boys-jeans-fit