Allens Boots - FAQ

Return Policy

How to Order

Credit Cards and Payment

Gift Cards

Special Orders

Catalog

Shipment Tracking

Shipping Information

Product Availability

European Boot Conversion Chart

Boot Fit, Belt Fit, and Ryan Michael Fitting Charts

Custom Boots

Privacy Policy

Closeout Items

Caborca and Liberty Black

Used Boots

Boot Fit Guide


Return Policy

Our return policy is different for in store and online purchases. Please be sure you are reading the correct one. 

**All custom/special orders sales are final.**

In Store Purchases:

Items purchased in our stores can be returned for store credit or exchange only; no refunds.

Online Purchases:

Online customer service is available Monday-Friday 9-6 CST. Please keep in mind all orders placed after 11 am CST on Friday will be handled the following business day.

If you have questions about your online order, please call 1.877.401.9095. Our online customer service is open Monday-Friday 9 am - 6 pm CST.

If you received your AllensBoots.com purchase and aren’t 100% satisfied, you are welcome to return it to our headquarters within 30 days of the ship date for a refund or exchange. Items must be in NEW condition (never worn) and undamaged.  Please fill out the returns card that is included with your receipt  (or download a card here)

CHRISTMAS ORDERS: We will offer an extended return/exchange window. All orders purchased for Christmas can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 22, 2016. 

Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.

**Allensboots.com reserves the right to cancel or refuse any order placed based on incorrect pricing or availability.**

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Phone Purchases:

As the order confirmation will not be automatically generated, please be patient when waiting for your order confirmation. Your sales representative should send you an email confirmation by the end of the day. You will receive a copy of your receipt in the box when your purchase arrives. To exchange, please contact the Sales Associate who handled your phone order.

PLEASE NOTE: Phone orders are charged the following flat rate shipping and handling based on a single box shipper. This is because a sales associate is personally walking your order through to completion.

Online shipping rate quotes are NOT applicable to phone orders.

Ground: $21.95

3rd Day: $31.95

2nd Day: $41.95

Next Day: $51.95

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Return Instructions

Please choose the return policy that applies to you.

For Exchanges:

Please feel free to let us know what item you would like to exchange for so that we may check availability for you. Please fill out the returns card that is at the bottom of your receipt that was included in your order, or download a card here.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Exchanges
1522 S. Congress Ave
Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time.

You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 

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For Refunds:

(Only available for online purchases.)

Please fill out the Return/Exchange form that is atttached to the receipt included in your order (or download a card here).

We will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Returns
1522 S. Congress Ave
Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

Return Shipping:

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boot Center, Inc.
1522 S. Congress Avenue
Austin, Texas 78704
Attn: Website order

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How to Order Online

1. How do I place an order on your website?

Step 1: Find the item you wish to purchase. Select options (size, color, width, etc.) and click "Add to Cart". 
Step 2: Enter BILLING address exactly as it appears on record with the bank/card issuer. *Note: If the address isn't entered exactly as is on record, authorization will decline.
Step 3: If you are shipping to a different address, uncheck the "Ship to this address" box. A form for SHIPPING address will appear. If expediting, select shipping method from the options.
Step 4: Select payment method and enter payment information.
Step 5: Double check that everything on your order is correct. Click "Place Order Now". *Note: Only click once! Multiple clicks will result in multiple Pending charges to your account.

2. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update Shopping Cart" to make the change.

If your order has already been submitted and you would like to add to it, please place an additional order. We cannot edit an order once it has already been submitted.

3. My order was declined due to "AVS Mismatch"- what does that mean?

This message will appear if the BILLING address you entered doesn't match exactly what the bank/card issuer has on record. Due to the valuable nature of our mechandise, our authorization perameters are extremely strict, for your protection and ours. Please call and speak with the bank/card issuer to double check the address on record. Something as slight as a differing abbreviation, numerals, etc. can cause a mismatch.

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Credit Cards Accepted

1. What credit cards/forms of payment do you accept?
We take:

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS
PAYPAL 

2. When will my credit card be charged?

Your credit card will be charged when your order is confirmed and your order number issued. Confirmation will be sent via e-mail.

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Gift Cards

1. I have an Allens Boots gift card. How do I redeem?

Please contact our store to order or redeem or purchase a gift card. Call us at 512.447.1413 and select option 2 to speak to a floor sales associate. We will be happy to help you with your gift card purchase.

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Special Orders

1. I found a pair of boots I like on Lucchese's website, can I order them from you?

If you see products on any of our vendor's websites, please call us at 512.447.1413, or contact us to check availability!


Catalog

1. Do you have a printed catalog?

Not at this time. Our website is the quickest and easiet way to stay current with product availability. We do our best to keep it up to date with the latest styles.

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Shipment Tracking

1. How do I track my order?

You will receive an email from our Web Department once your order has been confirmed. You will receive another e-mail from UPS World Ship around 5pm CST on the day your order ships with tracking information.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

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Shipping Information

Orders over $100 will ship ground for free*

*Free shipping applies to CONTINENTAL US ONLY.


You should have your order in 4-6 business days. (Please note: Saturday and Sunday are not shipping days, and therefore shouldn't be counted when calculating transit time.) We do offer expedited shipping options, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose whichever option you prefer. 

**We are unable to ship to a PO box. You must have a valid, physical street address in order for your order to be shipped.

Shipping to Alaska and Hawaii

UPS Ground is not available to Alaska and Hawaii. Please choose an expedited shipping option for your order. 

International Orders

We will gladly ship internationally, to the following countries:

Canada, Mexico, Western Europe (United Kingdom), Australia, New Zealand

Unfortunately, we cannot ship outside of those areas. Also, due to a shipping requirement by Ariat, we are unable to ship Ariat boots to Australia.

We ship all international orders via UPS and they will arrive within 5 business days. For pricing, you will receive a real time quote for international shipping once the shipping information has been entered in our shopping cart.

*Please note: For all international orders, in country duties and fees will be collected upon arrival. Allensboots.com is not responsible for such duties. For questions about duties and taxes, please contact your local government.*

Same-day Shipping

Orders placed before 11:00am CST will ship on the same day.

Orders placed after 11:00am CST will ship the next business day.

Orders placed after 11:00am CST on a Friday, weekend or holiday will ship the following Monday.

You will be notified of your tracking information via email after 4pm CST on the day your order ships.

Expedited Shipping Information

You may upgrade to expedited shipping for an additional fee.

Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (Ie: If an order is placed on a Friday morning and ships the same day via UPS Overnight, it will be delivered on Monday.)

APO Shipping

We are able to ship to APO address. Please call 512.447.1413 option 2 to place your order. All APO shipments will be sent via US Mail. Tracking information is limited.

Damages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (we typically use UPS) immediately. Save all packing material for inspection. Damaged products must be reported within 72 hours. 

UPS Guaranteed by Christmas Ship by Deadlines:

Orders must be placed before 11am CST on the date listed below for UPS Holiday Shipping to apply, excluding weather delays.

 

Holiday Closures

Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day. As a result, all UPS Next Day and UPS 2nd Day orders placed after 12:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day.

For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.

Our fulfillment center will be closed:

New Year's Day - January 1, 2016
Memorial Day - May 30, 2016
Independence Day - July 4, 2016
Labor Day - September 5, 2016
Thanksgiving Day - November 24, 2016
Christmas Eve - December 24, 2016
Christmas - December 25, 2016
Chrstmas (Observed) - December 26
New Year's Eve - December 31, 2016
New Year's Day - January 1, 2017
New Year's Day - (Observed) - January 2, 2017


Product Availability

1. Are all items on the website in stock?

Allensboots.com strives to offer the best selection of western wear in the country. With over 1500 styles of cowboy boots to choose from online, please keep in mind, sometimes inventory discrepancies happen. If we are unable to fullfill your order, we will notify you via email as soon as we are made aware. We sincerely apologize for any inventory discrepancies and are working hard to keep product availability up to date. 

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European Boot Conversion Chart

1. I live outside the US, how do I determine my boot size?

US/Europe conversion chart:

european-boots-chart

womens-boots-fit

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Boot, Belt and Clothing Fit Questions

1. How can I make sure I order the right boot size?

*Begin with your normal shoe size. Depending on the brand, you may size down 1/2 to 1 full size.

*Note that socks can change the way a boot fits. Try on the boots with the type of sock you will wear.

*If you are an "in-between" size, we recommend ordering the smaller of the two sizes you are in between.

*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.

*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.

*Standard width for a woman's boot is "B" width (which may be labeled "M" for "Medium"). Narrow is labeled "A". Wide width is labeled "C".

*Standard width for a man's boot is "D" width. Narrow width is labeled "B". Wide width is labeled "EE" or "EW".

Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts (if still in doubt, email, call us!). Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.

We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.

For children, order the same size as in a store, as children's boots tend to run a little big.

2. How do I know that my new boots "fit"?

Please read the important tips here before returning a pair of boots! These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots. Try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing a pair of boot socks. Try on your boots in the afternoon, as your feet tend to be their largest at this time. Lastly, take that first walk in your new boots on a carpeted floor.

Once you are standing, wearing both boots, look for these signs of a good fit:

  • Your entire foot should feel snug in the boot EXCEPT for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the heel leather will soften, and your boot will then conform to and move with your foot. The slippage will disappear!
  • The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe), the proper location of the ball of your foot will ensure a good fit throughout. Consequently, if the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
  • The instep (vamp) of the boot should fit snugly over the top of the arch of your foot(more snugly than the fit in your normal shoe or sneaker).

 

3. How can I size a belt for myself?

When ordering belts, you go up one full size from your waist size. For example: 36 waist wears a 38 belt.

4. How do I size Ryan Michael clothing?

Men's Shirts

 

  SML MED LRG XLG XXL XXXL
Neck 14 - 14 1/2" 15 - 15 1/2" 16 - 16 1/2" 17 - 17 1/2" 18 - 18 1/2" 19"
  Measure around the middle of your neck, keeping the tape slack.
Chest 39 - 41" 42 - 44" 45 - 47" 48 - 50" 51 - 53" 54 - 57"
  Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades.
Waist 32 - 35" 34 - 39" 36 - 41" 38 - 43" 40 - 45" 42 - 47"
  Measure at your natural waist keeping tape a little slack. Shirt will fit comfortably loose at waist.
Sleeve 34" 35" 36" 37" 38" 38"
  Measure from the center back of your neck at the base along a line from shoulder to wrist.

 

Women's Shirts

 

  SML MED LRG XLG
Bust 33-36 1/2" 36 - 39 1/2" 39 - 42 1/2" 42 - 45 1/2"
  Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades.
Waist 29 - 32 1/2" 32 - 35 1/2" 35 - 38 1/2" 38 - 41 1/2"
  Meausure at your natural waist keeping tape comfortably loose.
High Hip 34 - 37 1/2" 37 - 40 1/2" 40 - 43 1/2" 43 - 46 1/2"
  Meausure 4" below your natural waist keeping tape comfortably loose.
Hip 36 - 39 1/2" 40 - 42 1/2" 43 - 45 1/2" 46 - 48 1/2"
  Measure around the fullest part of your hips, standing with legs together.
Sleeve 31" 32" 33" 34"
  Measure from the center back of your neck at the base along a line from shoulder to wrist.

 

5. How do I size boy's jeans?

boys-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.

6. How do I size girl's jeans?

girls-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.

7. How do I size hats?

cowboy-hat-fit

Refer to the fitting chart above. All measurements are made in inches.

8. How do I size men's boots?

mens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.

9. How do I size women's boots?

womens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.

10. How do I size women's shirts?

womens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.

11. How do I size men's shirts?

mens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.

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Custom Boots

1. Can I have a pair of boots custom made for me?

Yes, we can help you come up with your own custom boot through Lucchese Boot Company. Please give us a call to discuss pricing and availbility. 512 447.1413 option 2 to speak to a floor sales associate.

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Privacy Policy

1. Will you sell my personal information?

Allensboots.com values your privacy! We will not sell or otherwise provide any of this information to mailing list companies or other similar database organizations.

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What does "CLOSEOUT" mean?

A closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are subject to our online return policy. We cannot order any additional sizes other than those shown online. All stock is subject to availability. Please keep in mind when shopping the closeout section, you might be ordering one of the last few pairs of that style. Inventory discrepancies do occur due to theft, exchange oversights, or defective product.

Please be aware that our stock online is the same as the stock in our retail stores. Sometimes the boots featured on CLOSEOUT have been out on the shelves for display and may have slight scuffs or scratches on the sole.

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I ordered a Liberty Black boot, but I received a Caborca. 

Caborca and Liberty Black are essentially the same. Using the same leathers and same production facility, we work with Caborca/Liberty Black to design our very own line of Allens Exclusive Styles. These boots are only available at Allens, but feature the comfort, style and longevity that you've come to know and love from your Liberty Black Boots. Since we have modified a Liberty Black design or in some cases started from scratch, it cannot be called a Liberty Black, thus they are stamped Caborca. If you have any additional questions, don't hesitate to call us: 512.447.1413 option 4.

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My boots arrived looking aged. Do you sell used boots?

No, we do not sell used boots and we will not ship you used boots. We have over 10,000 boots on display in our store and often have only one in each size which will go on display. We encourage people to try on our boots while they are in our store and often you will notice slight scuffing or scratching on the sole. This is common from the friction on our wood floors and from our shelves and is to be expected. We will not sell you a boot that has been worn outside of our store. Please note, when trying on your boots at home, please walk around on carpet or hardwood (not brick or tile floors) to prevent further scuffing of the sole.

 

Cowboy Boot Fit Guide