Return Policy

Receipt or proof of purchase must accompany all returns.

FINAL SALE items include: all Closeout products, promotional purchases, custom/special orders.

All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.

Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact. Items exceeding the 30 day window will be eligible for exchange or store credit only.

Defective items should be returned within 5 business days of the purchase date. Please inspect your item for any defects immediately.

Phone Orders

Order confirmations are not automatically generated for phone orders, however they can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives. 

To request a return, pack the boots securely and send them back to us at the address below. Please include your receipt and a note with your contact information, as well as your intentions with the return. (Whether you would like a refund or the style/size you would like to receive in exchange.)

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

Online Orders

For Exchange:

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time.

You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 

For Refund:

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)

We will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

Return Shipping:

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

Gift Purchases 

Gift receipts can be provided upon request.

To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 24) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 26, 2018.