Learn More About Our Return Policy

RETURNS INFORMATION

 

Our return policy is different for in store and online purchases. Please be sure you are reading the correct one. 

**All custom/special order sales are final.**

In Store Purchases:

Items purchased in our stores can be returned for store credit or exchange, within 10 days of purchase; no refunds.

Online Purchases:

If you received your AllensBoots.com purchase and aren’t 100% satisfied, you are welcome to return it to our headquarters within 30 days of the ship date for a refund or exchange. Items must be in NEW condition (never worn) and undamaged.

Defective items should be returned within 5 business days of the ship date. Please inspect your item for any defects immediately upon arrival.

Phone Purchases:

As the order confirmation will not be automatically generated, please be patient when waiting for your order confirmation.  You will receive a copy of your receipt in the box when your purchase arrives.

 

Online Order Return Instructions

Please choose the return policy that applies to you.

For Exchanges:

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download a form here.)

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Exchanges
1522 S. Congress Ave
Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time.

You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 

 

For Refunds:

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download a card here.)

We will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Online Returns
1522 S. Congress Ave
Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

Return Shipping:

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boot Center, Inc. 
1522 S. Congress Avenue 
Austin, Texas 78704 
Attn: Online Returns