Shipping And Returns

 

Shipping Information

Orders over $100 will ship ground for free*

*Free shipping applies to CONTINENTAL US ONLY.

You should have your order in 4-6 business days. We do offer expedited shipping options, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose whichever option you prefer. 

**We are unable to ship to a PO box. You must have a valid, physical street address in order for your order to be shipped.

UPS Guaranteed by Christmas Ship By Deadlines:

Orders must be placed before 11am CST on the date listed below for UPS Holiday Shipping to apply, excluding weather delays.

Deadlines for Guaranteed Christmas Delivery:

Monday, December 19th: 3 Day Select (Order by 11 am CST) 

Tuesday, Decemeber 20th: Items shipped via 3 Day Select are NOT guaranteed and will arrive AFTER Christmas. 

Wednesday, December 21st: 2 Day Air (Order by 11 am CST) 

Thursday, December 22nd: Overnight Shipping. (Order by 11 am CST) All other shipping methods will be delivered AFTER Christmas.

Please note, Monday December 26th is a UPS holiday. No packages will be shipped or received. 


 

Shipping to Alaska and Hawaii

UPS Ground is not available to Alaska and Hawaii. Please choose an expedited shipping option for your order. 

International Orders

We will gladly ship internationally, to the following countries:

Canada, Mexico, Western Europe (United Kingdom), Australia, New Zealand

Unfortunately, we cannot ship outside of those areas. Also, due to a shipping requirement by Ariat, we are unable to ship Ariat boots to Australia.

We ship all international orders via UPS and they will arrive within 5 business days. For pricing, you will receive a real time quote for international shipping once the shipping information has been entered in our shopping cart. 

*Please note: for all international orders, in country duties and fees will be collected upon arrival. Allensboots.com is not responsible for such duties. For questions about duties and taxes, please contact your local government.*

Same-day Shipping

Orders placed before 11:00 am CST will ship on the same day.

Orders placed after 11:00 am CST, will ship the next business day.

Orders placed after 11:00 am CST on a Friday, weekend or holiday will ship the  following Monday.

You will be notified of your tracking information via email after 4PM on the day your order ships.

Expedited Shipping Information

You may upgrade to expedited shipping for an additional fee.

Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (Ie: If an order is placed on a Thursday night/Friday morning, it will ship out on Friday via UPS Overnight, and will be delivered on Monday.)

APO Shipping

We are able to ship to APO address. Please call 512.447.1413 option 2 to place your order. All APO shipments will be sent via US Mail. Tracking information is limited.

Damages and Shortages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (we typically use UPS) immediately. Save all packing material for inspection. Damages products must be reported within 72 hours. 

Holiday Closures

Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day. As a result, all UPS Next Day and UPS 2nd Day orders placed after 12:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day.

For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.

Our fulfillment center will be closed:

New Year's Day - January 1, 2016
Memorial Day - May 30, 2016
Independence Day - July 4, 2016
Labor Day - September 5, 2016
Thanksgiving Day - November 24, 2016
Christmas Eve - December 24, 2016
Christmas - December 25, 2016
Chrstmas (Observed) - December 26
New Year's Eve - December 31, 2016
New Year's Day - January 1, 2017
New Year's Day - (Observed) - January 2, 2017

Shipment Tracking

You will receive an e-mail from UPS World Ship around 5pm on the day your order ships with tracking information.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.

 

RETURNS INFORMATION

 

Boot Store Policies

Our return policy is different for in store and online purchases. Please be sure you are reading the correct one. 

**All custom/special orders sales are final.**

In Store Purchases:

Items purchased in our stores can be returned for store credit or exchange only within 10 days of purchase; no refunds.

Online Purchases:

If you received your AllensBoots.com purchase and aren’t 100% satisfied, you are welcome to return it to our headquarters within 30 days of the ship date for a refund or exchange. Items must be in NEW condition (never worn) and undamaged.

Defective items should be returned within 5 business days of the ship date. Please inspect your item for any defects immediately upon arrival.

Phone Purchases:

As the order confirmation will not be automatically generated, please be patient when waiting for your order confirmation.  You will receive a copy of your receipt in the box when your purchase arrives.

 CHRISTMAS ORDERS: 

We will offer an extended return/exchange window. All orders purchased for Christmas can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 20, 2016.


Return Instructions

Please choose the return policy that applies to you.

For Exchanges:

Please contact us (returns@allensboots.com) to let us know what item you would like to exchange so that we may check availability for you. Please fill out the return information attached to your receipt that was included with your order and send it back along with the merchandise you are returning.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Exchanges
1522 S. Congress Ave
Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time.

You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 

 

For Refunds:

Please fill out the returns card that is at the bottom of your receipt that was included in your order (Or download a card here). We will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boots
Attn: Internet Returns
1522 S. Congress Ave
Austin, TX 78704

*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

Return Shipping:

We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Allens Boot Center, Inc. 
1522 S. Congress Avenue 
Austin, Texas 78704 
Attn: Website order