FAQ
Return Policy
Receipt or proof of purchase must accompany all returns.
FINAL SALE items include: all Closeout products, promotional purchases, custom/special orders.
Allens Boots Gift Cards and items purchased using an Allens Boots Gift Card are not eligible for a refund.
All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.
Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact.
Defective items should be returned within 5 business days of the ship date. Please inspect your item for any defects immediately. Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.
For Exchange:
Feel free to contact our Returns Department to let us know what item you would like to exchange so that we may check availability for you.
Online orders: Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.
In-store/Phone orders: Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.
We do not provide pre-paid shipping labels for exchanges, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:
Allens Boots
Attn: {sales associate's name}
1522 S. Congress Ave
Austin, TX 78704
**INTERNATIONAL ORDER EXCEPTION**
We are unable to provide exchanges for international orders at this time. If you would like to exchange your items, please return your package for a refund and place an order for the new item.
For Refund:
Online orders: Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.
In-store/Phone orders: Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.
We will issue a full refund upon receiving and inspecting the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement.
We do not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704
*Merchandise must be in NEW condition to be eligible for return or exchange.
Return Shipping:
We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704
Gift Orders:
Gift receipts can be provided upon request.
To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2018.
Phone Purchases:
Phone order confirmations will not be automatically generated, but can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives. To process an exchange, please contact the Sales Associate who handled your phone order.
How to Order Online
1. How do I place an order on your website?
Step 1: Find the item you wish to purchase. Select options (size, color, width, etc.) and click "Add to Cart". When you are ready to checkout, go to your Cart.
Step 2: Enter SHIPPING address. *If BILLING address is different, you will enter it later.
Step 3: Choose shipping method.
Step 4: Select payment method and enter payment information. *If BILLING address is different than SHIPPING, you will enter that here.
Step 5: Place order.
Email confirmation will arrive to the email address entered on the order. UPS tracking information will be sent to that same email address once your order has shipped.
2. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update Shopping Cart" to make the change.
Orders can not be changed or edited once it has been submitted. If you wish to add to your order, you will need to place a second order. If you need to make changes, please reply to your order confirmation or send an email to weborders@allensboots.com.
3. My order was declined due to "AVS Mismatch"- what does that mean?
This message will appear if the BILLING address you entered doesn't match exactly what the bank/card issuer has on record. Due to the valuable nature of our merchandise, our authorization parameters are extremely strict, for your protection and ours. Please call and speak with the bank/card issuer to double check the address on record. Something as slight as a differing abbreviation, numerals, etc. can cause the order to decline.
Credit Cards Accepted
1. What credit cards/forms of payment do you accept?
We take:
VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS
PAYPAL
2. When will my credit card be charged?
Your credit card will be charged when you click "Place Order" and your order number issued. Confirmation will be sent via e-mail. *Note: Only click once! Multiple clicks will result in multiple Pending charges to your account.
International Orders
We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery.
Generally, average delivery time for shipments outside the US ranges from 7-14 days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped customs clearance procedures can occasionally cause unforeseen delays.
We are unable to ship Ariat brand products to Australia.
There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Allens Boots. You will be issued a refund, less the shipping fees.
Gift Cards
1. I have an Allens Boots gift card. How do I redeem?
Gift cards can be redeemed in either of our store locations or over the phone. Give us a call at 512.447.1413 and select option 2 to speak to a Sales Associate. We will be happy to help to process your purchase using an Allens Boots gift card.
Special Orders
1. I found a pair of boots I like on Lucchese's website, but it isn't on your website. Can I still order them from you?
If you see products on any of our vendor's websites, please call 512.447.1413 option 2 to check availability and place a special order.
Catalog
1. Do you have a printed catalog?
We don't offer a print catalog- our inventory changes so quickly that a printed piece would quickly become outdated. Our website is the quickest and easiest way to stay current with product availability. We do our best to keep it up to date with the latest styles.
Shipment Tracking
1. How do I track my order?
You will receive tracking information via email from UPS World Ship around 4pm CST on the day your order ships.
Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:
*Orders placed on holidays are processed the next business day following the holiday.
*All orders placed online after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.
Shipping Information
Online orders over $100 will ship ground for free*
*Free shipping applies to CONTINENTAL US ONLY.
You should have your order in 4-6 business days. (Please note: Saturday and Sunday are not shipping days, and therefore shouldn't be counted when calculating transit time.) We do offer expedited shipping options, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose whichever option you prefer.
**We are unable to ship to a PO box. You must have a valid, physical street address for your order to be processed and shipped.
Shipping to Alaska and Hawaii
UPS Ground is not available to Alaska and Hawaii. Please choose an expedited shipping option for your order.
International Orders
We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery.
Generally, average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped customs clearance procedures can occasionally cause unforeseen delays.
We are unable to ship Ariat brand products to Australia.
There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Lucchese and you will not be refunded for any of the shipping charges.
Same-day Shipping
Orders placed before 11:00am CST will ship on the same day.
Orders placed after 11:00am CST will ship the next business day.
Orders placed after 11:00am CST on a Friday, weekend or holiday will ship the following Monday.
You will be notified of your tracking information via email after 4pm CST on the day your order ships.
Expedited Shipping Information
You may upgrade to expedited shipping for an additional fee.
Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (Ie: If an order is placed on a Friday morning and ships the same day via UPS Overnight, it will be delivered on Monday.)
APO Shipping
Please call 512.447.1413 option 2 to place your order with an associate on the sales floor. All APO shipments will be sent via US Mail. Tracking information is limited.
Damages
If your product arrives damaged, or incomplete, you should contact the delivering carrier (typically UPS) immediately. Save all packing material for inspection. Damaged products must be reported within 72 hours.
Holiday Closures
Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day. As a result, all UPS Next Day and UPS 2nd Day orders placed after 12:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day. (For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.)
Our fulfillment center will be closed:
New Year's Day - January 1, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Eve - December 24, 2019
Christmas Day - December 25, 2019
New Year's Eve- December 31, 2019
Product Availability
1. Are all items on the website in stock?
Our online inventory is the same as our in store inventory. With over 1500 styles of cowboy boots to choose from, please keep in mind that inventory discrepancies happen. If we are unable to fulfill your order, we will notify you via email as soon as we are made aware. We sincerely apologize for any inventory discrepancies and are working hard to keep product availability up to date.
Size Conversion Charts
1. I live outside the US, how do I determine my boot size?
US/Europe conversion chart:
Men's
Women's
Sizing Questions
1. How can I make sure I order the right boot size?
*Begin with your normal shoe size. Depending on the brand, you may size down 1/2 to 1 full size.
*Note that socks can change the way a boot fits. Try on the boots with the type of sock you will wear.
*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.
*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.
*Standard width for a woman's boot is "B" width. Narrow is labeled "A". Wide width is labeled "C".
*Standard width for a man's boot is "D" width. Narrow width is labeled "B". Wide width is labeled "EE".
Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts. Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.
We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.
2. How do I know that my new boots "fit"?
These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots and try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing the socks you plan on wear with your boots. Lastly, take that first walk in your new boots on a carpeted floor.
Once you are standing, wearing both boots, look for these signs of a good fit:
- Your entire foot should feel snug in the boot EXCEPT for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the leather softening. Your boot will then conform to and move with your foot.
- The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe, the proper location of the ball of your foot will ensure a good fit throughout. If the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
- The instep (vamp) of the boot should fit snugly over the top of the arch of your foot (more snugly than the fit in your normal shoe or sneaker).
3. How can I size a belt for myself?
When ordering belts, you go up one full size from your waist size. For example: 36 waist wears a 38 belt.
4. How do I size clothing?
Men's Shirts
| SML | MED | LRG | XLG | XXL | XXXL | |
| Neck | 14 - 14 1/2" | 15 - 15 1/2" | 16 - 16 1/2" | 17 - 17 1/2" | 18 - 18 1/2" | 19" |
| Measure around the middle of your neck, keeping the tape slack. | ||||||
| Chest | 39 - 41" | 42 - 44" | 45 - 47" | 48 - 50" | 51 - 53" | 54 - 57" |
| Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades. | ||||||
| Waist | 32 - 35" | 34 - 39" | 36 - 41" | 38 - 43" | 40 - 45" | 42 - 47" |
| Measure at your natural waist keeping tape a little slack. Shirt will fit comfortably loose at waist. | ||||||
| Sleeve | 34" | 35" | 36" | 37" | 38" | 38" |
| Measure from the center back of your neck at the base along a line from shoulder to wrist. | ||||||
Women's Shirts
| SML | MED | LRG | XLG | |
| Bust | 33-36 1/2" | 36 - 39 1/2" | 39 - 42 1/2" | 42 - 45 1/2" |
| Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades. | ||||
| Waist | 29 - 32 1/2" | 32 - 35 1/2" | 35 - 38 1/2" | 38 - 41 1/2" |
| Measure at your natural waist keeping tape comfortably loose. | ||||
| High Hip | 34 - 37 1/2" | 37 - 40 1/2" | 40 - 43 1/2" | 43 - 46 1/2" |
| Measure 4" below your natural waist keeping tape comfortably loose. | ||||
| Hip | 36 - 39 1/2" | 40 - 42 1/2" | 43 - 45 1/2" | 46 - 48 1/2" |
| Measure around the fullest part of your hips, standing with legs together. | ||||
| Sleeve | 31" | 32" | 33" | 34" |
| Measure from the center back of your neck at the base along a line from shoulder to wrist. | ||||
5. How do I size boy's jeans?
Refer to the fitting chart above. All measurements are made in inches.
6. How do I size girl's jeans?
Refer to the fitting chart above. All measurements are made in inches.
7. How do I size hats?
Refer to the fitting chart above. All measurements are made in inches.
8. How do I size men's boots?
Refer to the fitting chart above. All measurements are made in inches.
9. How do I size women's boots?
Refer to the fitting chart above. All measurements are made in inches.
10. How do I size women's shirts?
Refer to the fitting chart above. All measurements are made in inches.
11. How do I size men's shirts?
Refer to the fitting chart above. All measurements are made in inches.
Custom Boots
1. Can I have a pair of boots custom made for me?
Yes, we can help you come up with your own custom boot through Lucchese Boot Company. Please give us a call to discuss pricing and availability. 512 447.1413 option 2 to speak to a Sales Associate or stop by our South Congress location to see leather swatches and design examples.
Privacy Policy
1. Will you sell my personal information?
Allensboots.com values your privacy! We will not sell or otherwise provide any of your information to mailing list companies or other similar database organizations.
What does "CLOSEOUT" mean?
A Closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are FINAL SALE. We cannot order any additional sizes. All stock is subject to availability. Please keep in mind when shopping the Closeout section, you might be ordering one of the last few pairs of that style. Inventory discrepancies do occur due to theft, exchange oversights, or defective product.
Please be aware that our stock online is the same as the stock in our retail stores. Sometimes Closeout boots have been out on the shelves for display and may have slight scuffs.
New Closeout prices cannot be retroactively applied to an order that has already been completed.
My boots arrived looking aged. Do you sell used boots?
No, we do not sell used boots and we will not ship you used boots. We have over 10,000 boots on display in our store and often have only one in each size which will go on display. We encourage people to try on our boots while they are in our store which may result in slight scuffing or scratching on the sole. This is common from the friction on our wood floors and from our shelves. We will not sell you a boot that has been worn outside of our store. When trying on your boots at home, please walk around on carpet or hardwood (not brick or tile floors) to prevent further scuffing of the sole.
