Shipping and Returns
SHIPPING
All shipments travel via UPS. Please keep in mind, shipping/delivery estimates do not include weekends or holidays, and are subject to UPS policies and timelines.
Online orders over $100 will ship Ground for free*.
*Free shipping applies to CONTINENTAL US ONLY.
Same-Day Shipping
-Orders placed before 11:00 am CST will ship on the same day.
-Orders placed after 11:00 am CST, will ship the next business day.
-Orders placed after 11:00 am CST on a Friday, weekend, or holiday will ship the following business day. (Typically Monday, but Tuesday in the event that Monday is a holiday.)
-You will be sent tracking information via email after 4pm CST on the day your order ships. The order should arrive within 4-6 business days. (Monday-Friday only) Expedited shipping options are available, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose the option you prefer. Saturday delivery is not offered at this time.
Expedited Shipping
-You may upgrade to expedited shipping for an additional fee. When placing an order online, expedited options are available at checkout.
-Expedited shipping methods are only delivered on business days, Monday through Friday. (ie: If an order is placed on a Thursday night/Friday morning, it will ship out on Friday via UPS Overnight, and will be delivered on Monday.) Please remember that shipping holidays affect transit timelines.
Shipping to an APO
-We are unable to ship to APO address through the website. Please call 512.447.1413 option 2 to place your order with a Sales Associate. All APO shipments will be sent via US Postal Service. Tracking information is limited.
International Shipping
-We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery as an additional fee. These fees are imposed and enforced by your local government and have no connection with Allens Boots.
-Generally, average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped, customs clearance procedures can occasionally cause unforeseen delays.
-We are unable to ship Ariat brand products to Australia per the manufacturer's restrictions.
-There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply.
-Additional fees may be required depending on the applicable COD at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Allens Boots. You will be issued a refund, less the shipping fees.
Tracking Information
-You will receive tracking information via email from UPS World Ship between 4-5:00pm CST on the day your order ships.
-Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. Please remember:
Damages and Shortages
If your product arrives damaged, or incomplete, you should contact the delivering carrier (typically UPS) immediately. Save all packing material for inspection. Damaged products must be reported within 72 hours.
Holiday Shipping
Shipping Deadlines for Guaranteed Christmas Delivery
*Orders must be placed before 11am CST on the date listed below for the timeline to apply.*
As per the UPS holiday schedule:
- UPS 3 Day Select: Tuesday, December 18, 2018 (for delivery Monday, December 24)
- UPS 2nd Day Air: Wednesday, December 19, 2018 (for delivery Monday, December 24)
- UPS Next Day Air: Friday, December 21, 2017 (for delivery Monday, December 24)
-Please note, Tuesday December 25th is a UPS holiday. No packages will be shipped or received.
-All UPS 2nd Day Air® and UPS 3 Day Select® packages shipped on December 17 and 18 will require an additional day in transit.
-Orders placed after these dates are not guaranteed to arrive before December 25.
-Saturday delivery is not offered at this time.
Holiday Closures
Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day.
All UPS Next Day and UPS 2nd Day orders placed after 11:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day. (For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.)
Our fulfillment center will be closed:
New Year's Day - January 1, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Day- December 25, 2019
New Year's Eve- December 31, 2019
RETURNS
Receipt or proof of purchase must accompany all returns. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.
Click here to start a return.
Final Sale
Items that are not eligible for return/exchange include: all Closeout products, promotional purchases, custom/special orders. Allens Boots Gift Cards and items bought using an Allens Boots Gift Card are not eligible for a refund.
Exchange
Feel free to contact us to let us know what item you would like to exchange so that we can check availability for you.
Please fill out the applicable section of the Return/Exchange form included with your receipt. (Or download the form here.)
We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:
Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704
**INTERNATIONAL ORDER EXCEPTION**
We are unable to provide exchanges for international orders at this time. If you would like to exchange your items, please return your package for a refund and place an order for the new item.
Refund
Please fill out the applicable section of the Return/Exchange form included with your receipt. (Or download the form here.)
We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Expedited shipping fees will not be refunded.
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704
*Merchandise must be in NEW condition to be eligible for returns or exchanges.
*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.
Return Shipping
We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704
Gift Purchases
Please let us know if the purchase is a gift- we're happy to include a gift receipt upon request.
To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2019. All refunds are issued to the original form of payment, including gift returns.
