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Return Policy

- Receipt or proof of purchase must accompany all returns.

 

- FINAL SALE items include: all Closeout products, promotional purchases, custom/special orders. These items are not eligible for return or exchange.

 

- Allens Boots Gift Cards and items bought using an Allens Boots Gift Card are not eligible for a refund.

 

- Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact.

 

- Defective items should be returned within 5 business days of the purchase date. Please inspect your item for any defects immediately. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.


In-Store Purchase/Phone Orders

Order confirmations are not automatically generated for phone orders, however they can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives. 


Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: {sales associate's name}
1522 S. Congress Ave
Austin, TX 78704

 

Online Orders

For Exchange:

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.


Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)


We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time. You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 


For Refund:
Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)


We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Expedited shipping fees will not be refunded.


We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


*Merchandise must be in NEW condition to be eligible for returns or exchanges.


*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.


Return Shipping:

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


Gift Purchases 

Gift receipts can be provided upon request.


To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2019.

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